Juniper SVC-ND-SRX320JB
$ 49.80 Price excluding tax
Juniper SVC-ND-SRX320JB is a Juniper Care Next Day Support service designed for the Juniper SRX320-SYS-JB Services Gateway. The service provides 24×7 access to Juniper technical support, software support and updates, online support resources, and next-business-day hardware replacement for covered equipment.
Description
The Juniper SVC-ND-SRX320JB provides Juniper Care Next Day Support for the SRX320-SYS-JB security gateway.
It is intended for organizations that require ongoing technical assistance and hardware support for their SRX320 deployment. Juniper Care Next Day Support provides access to technical support resources and software support, together with a next-business-day hardware replacement service for eligible hardware failures.
Juniper’s service catalog identifies SVC-ND-SRX320JB specifically as “Juniper Care Next Day Support for SRX320-SYS-JB.”
This SKU is a support and maintenance service, not a physical SRX320 device and not a standalone software license.
Key Specifications
| Specification | Details |
|---|---|
| Part Number | SVC-ND-SRX320JB |
| Manufacturer | Juniper Networks |
| Service Name | Juniper Care Next Day Support |
| Supported Product | SRX320-SYS-JB |
| Product Family | SRX300 Series |
| Device Type | SRX320 Services Gateway |
| Support Level | Next Day |
| Technical Support | 24×7 access to Juniper TAC |
| Software Support | 24×7×365 software support |
| Software Updates | Included under applicable support entitlement |
| Hardware Service | Next-business-day hardware replacement |
| On-Site Engineer | No |
| Product Type | Support / Maintenance Service |
| Hardware Included | No |
Key Features & Benefits
- Juniper Care Next Day Support — Provides the designated Next Day service level for the SRX320-SYS-JB.
- 24×7 Technical Support — Access to Juniper Technical Assistance Center (TAC) resources.
- Software Support — Provides support for applicable Juniper software and associated releases.
- Software Updates & Upgrades — Support entitlement includes access to applicable software releases according to the service agreement.
- Next-Business-Day Hardware Replacement — Eligible failed hardware can be replaced on the next business day, subject to Juniper service terms and availability.
- Online Support Resources — Provides access to Juniper’s customer support resources.
- Business Continuity — Helps reduce downtime and maintain support coverage for critical security infrastructure.
- SRX320-SYS-JB Specific — This SKU is matched to the complete SRX320-SYS-JB system.
Support Coverage
Juniper Care Next Day Support is described as providing:
- 24×7×365 software support
- Access to Juniper Technical Assistance Center (TAC)
- Software releases and support
- Online support services
- Next-business-day hardware replacement
- No on-site engineer under the standard Next Day service level
Compatibility
Primary supported system:
Juniper SRX320-SYS-JB
The SRX320-SYS-JB is the complete SRX320 Services Gateway configuration with Junos Software Base. This support SKU should not be confused with:
- SVC-ND-SRX320HW — Next Day Support for the SRX320 hardware-only configuration
- SVC-ND-SRX320JBP — Next Day Support for SRX320-SYS-JB-P
- SVC-ND-SRX320JE — Next Day Support for SRX320-SYS-JE
- SVC-ND-SRX320JEP — Next Day Support for SRX320-SYS-JE-P
Juniper’s service catalog lists these as separate support SKUs.
Recommended Applications
Suitable for organizations operating SRX320 security gateways in:
- Enterprise branch offices
- Small and medium-sized business networks
- Secure WAN environments
- Internet edge deployments
- Firewall and VPN infrastructure
- Distributed corporate networks
- Business-critical network security environments
Important Service Note
SVC-ND-SRX320JB is a support contract/service entitlement only. It does not include an SRX320 hardware appliance.
The service is associated with an eligible SRX320-SYS-JB system and is subject to Juniper’s support eligibility, contract, registration, availability, and service terms.
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